Thank you for visiting with us. We are glad to have you and truly do appreciate your time
because we know you could be doing something else. We are often reminded that:
"A customer is the most important visitor on our premises. He is not dependent on us. We are
dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an
outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
Customers form impressions of your business with each employee contact. This is known as your moment-of-truth. The moment-of-truth is a very short window: 15-20 seconds. The impression formed during this period will determine whether or not customers bring you future business and what they tell friends and family.
Bad News! Good News
Online customer service training in English and Spanish.
Please click on https://dennispearsontraining.digitalchalk.com to access.
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