"If we don't take care of our customers someone else will."
Customer Service Training for Managers
According to the U.S. Bureau of Labor Statistics service must be a priority if companies are to be financially successful. The level of competition for the same goods and services is so fierce that customers cannot be ignored!
Unfortunately, many persons in leadership position often underestimate the value of customer service training for their employees. Furthermore, many exhibit an indifference towards customers, which more often than not are modeled by those they lead. At the same time they have charged these employees with being the face of the business through their interaction with customers. It is a major risk turning over your business to individuals who although maybe willing, may not have the necessary tools to effectively do their job. So, if managers do not care about customer service, research tells us employees won't either!
According to research:
This is the inspiration for developing a customer service training program specifically for managers. Independent research supports our own which clearly indicates that it is not just employees who should be trained in customer service, but also those in leadership roles. Managers will experience first-hand how customer service impacts their ability to be successful.
Some of the topics covered:
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