"The customer game is ultimately won or lost on the front lines---where the customer comes in
contact with employees."
-Customer service guru Paul R. Timm, Ph.D
Customer Service Training
Employees are introduced to the fundamentals of effective customer service. The curriculum design is based on decades of research undertaken by well-respected customer service research organizations such as Tarp.
Some of the topics covered include:
Please click on https://dennispearsontraining.digitalchalk.com to access online training
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