"If you build a great experience, customers tell each other about that. Word-of-mouth is very powerful."
-Jeff Bezos, Founder Amazon.com
Customer Service training is not an abstract concept, but a practical solution to the many service
breakdowns that every business is faced with each day and night. Years of research tells us that well-trained employees provide service that exceeds customers' expectations. And this experience will turn them into goodwill ambassadors for your business.
Because we do not believe that one-size fits all, we determine your need by conducting a needs assessment. It is also our fundamental belief that research and data should be the core driver for any training program. You can be assured that we will use the latest available research to design a training program to meet your specific needs. Pearson Training & Consulting current offerings include: